After completing their degree and internships, recent graduates enter the market at entry-level in a hotel or other hospitality organization. In this first career stage, they often participate in management training programs during which they learn the organization’s operational procedures and performance expectations.
Overview of Entry Level Positions :
Management Trainee
A Management Trainee participates in an entry-level training program designed to provide an introduction to the hospitality company and to put the trainee on a path toward becoming a manager within the company.
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Daily Life
Training programs are specially designed for graduates who possess significant abilities and enthusiasm for the hospitality industry. Programs help trainees to develop their managerial skills and give them a full understanding of the operational functions of each department in a hotel or other hospitality company. Depending on the program’s scope, the management trainee typically goes through both general and cross training and often participates as a junior team member working on projects such as processes improvement or profitability enhancement. Training programs can vary from company to company, but they usually last from 12 to 18 months.
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Required Skills
- Bachelor degree in hospitality
management from a reputable school
- Strong affinity for and commitment
to the hotel industry
- Willingness to demonstrate initiative
and perform shift duties
- Language skills
- Strong market sense and results
orientation
- Excellent communication,
interpersonal and analytical skills
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Group and Events Coordinator
A Group and Events Coordinator assists the Sales Manager with corporate and social events in a hotel. He ensures that meetings, conferences, wedding parties and other events proceed smoothly by keeping in close contact with clients so that their needs are always met.
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Daily Life
The Group and Events Coordinator makes sure that group events within the hotel meet the hotel’s level of quality standards. He is in charge of preparing quotes, making follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an event. The coordinator reports to the manager about any conflicts and concerns regarding the booking of a group function. Additionally, coordinators follow through with client requests and delegate responsibilities to the event managers who actually run the event.
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Required Skills
- Strong communication skills, both written and verbal
- Ability to keep a positive attitude in an extremely fast-paced and demanding work environment
- Language skills
- Associate degree or higher (ideally in hospitality)
- Previous experience, familiar with hotel environment
- Excellent organizational skills
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Front Office Supervisor
A Front Office Supervisor leads and performs all front desk duties including checkins, check-outs, reservations, guest phone messages and special requests. The supervisor ensures that guests are experiencing a great stay. This position requires diplomatic skills and the ability to deal with people from different cultures and backgrounds.
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Daily Life
The Front Office Supervisor ensures that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. He assists the Front Office Manager in motivating the team and participates in the training and development of all Front Office staff. The Front Office Supervisor makes sure all arrivals are blocked and evens out the house count. He checks arrivals of VIP guests, is in charge of possible upgrades and has the concierge team deliver note cards to guestrooms per hotel chain standards. He verifies the accuracy of the cash drawers at the beginning of the shift and supervises the close-out of shift work and cash at the end of the shift. The Front Office Supervisor communicates all important information to the following shift to ensure a smooth transition through the Front Desk logbook.
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Required Skills
- Strong communication skills, both written and verbal
- Ability to lead and motivate a team
- Associate degree or higher (ideally in hospitality)
- Previous front office experience
- Language skills
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Sales/Account Manager
A Sales/Account Manager represents hotel chain properties for potential clients’ portfolios either in the corporate, leisure and/or MICE (Meetings, Incentives, Conferences and Exhibitions) segments.
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Daily Life
The Sales/Account Manager is responsible for implementing the hotel’s marketing, promotional and sales strategy in a particular region and segment. The person who has this position is often out of the office, meeting with members of the travel trade and visiting corporate clients to promote the hotel(s). This is a very independent, hands-on role requiring an ability to strategize and implement promotional activities, including road shows, trade activities and consumer initiatives. The Sales/Account Manager needs to have the ability to increase sales and revenue by developing relationships and seeking new business opportunities.
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Required Skills
- Previous experience in the hospitality or travel industry (within the region) and be very self-motivated
- Good customer relations
- Strong results orientation
- Negotiation skills
- Language skills
- Availability to travel
- Associate degree or higher (ideally in hospitality or tourism)
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Spa manager
The Spa Manager oversees all departments, employees and financial performance of the entire spa operation.
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Daily Life
Develops policies for standard operating procedures for the spa’s retail, massage, esthetics, nail services and reception departments. Hires, trains, schedules, manages and reviews employees. Conducts meetings with staff to ensure all employees understand all aspects of the spa’s operation. Creates revenue projections and manages expenses to maximize profitability. Coordinates payroll adminstration. Establishes inventory control procedures and maintains relationships with suppliers and providers. Oversees facilities upkeep and maintainance, and ensures that all equipment is in proper working order. Develops marketing programs, brochures and promotions. Monitors and ensures customer satisfaction.
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Required Skills
- Well developed leadership and interpersonal abilities
- Excellent communication skills with guests and employees
- Strong financial management expertise
- Knowledge of fitness, health and wellness
- Strong computer skills
- Fluent in spoken and written English
- Bachelor degree in hospitality preferred
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Catering Manager
The Catering Manager is responsible for supervising the preparation and presentation of food and beverages at business and social gatherings at hotels, restaurants, conference centers and clubs.
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Daily Life
Makes sales presentations with prospective catering service clients. Works with clients to plan, schedule and execute banquets, weddings, business meetings, trade shows, parties and other events that meet the clients’ budget requirements. Plans menus, and develops and coordinates the preparation and arrangement of food and beverages for events. Trains and supervises chefs, cooks, catering assistants, house managers and wait staff. Serves as the liaison with audiovisual services, decorating partners and other external vendors and suppliers required by the event. Coordinates with other hotel and facility departments and staff to ensure a high level of service and client satisfaction.
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Required Skills
- Strong leadership and interpersonal abilities
- Excellent written and verbal communication skills
- Good project management and organization skills
- Previous experience in F&B
- Ability to make effective personal sales presentations
- Flexibility to work nights and weekends
- Bachelor degree, preferably in hospitality
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Restaurant Manager
A Restaurant Manager is responsible for managing, directing and scheduling
restaurant activities and staff in the establishment.
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Jaime Castañeda Calavia
Restaurant Manager
Seville’s Restaurant, Wafi Shopping Mall Dubai, United Arab Emirates
Nationality: Spanish
Graduated from Les Roches International
School of Hotel Management Marbella, Spain
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Daily Life :
The Restaurant Manager works with the chef, deciding on recipes and planning menus. He is in charge of planning and balancing the budget, making sure that everything is in order and that the accounts balance. In larger restaurants, a Restaurant Manager often plans the marketing campaigns and strategies necessary to meet sales goals, which are set by the head office. A Restaurant Manager needs the expertise and patience to deal with customers. Although some duties vary, many include the organizing of stock, ordering food supplies and equipment, inspection of health and safety precautions and solving employee or customer problems.
The Restaurant Manager often interviews, hires and supervises the training of new staff members, organizes shifts, promotes good teamwork, pays staff and divides the tips.
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Required Skills
- Ability to lead and motivate a team
- Previous food and beverage
experience
- Good interpersonal and guest
interaction skills
- Familiar with inventory controls
- Should be able to take total
responsibility of the restaurant
- Associate degree or higher (ideally in
hospitality or foodservice-related)
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